Client Success Specialist

Job Summary

A company is looking for a Client Success Representative.

Key Responsibilities

• Manage all aspects of client relationships to ensure satisfaction and retention
• Provide training and support to clients on company products and services
• Identify and close new sales opportunities while mitigating renewal risks

Required Qualifications

• Bachelor's degree in Business, Communication, or a related field
• Minimum three (3) years of experience in client services with a focus on client management in a subscription/SaaS business
• Minimum three (3) years of customer success experience, preferably in a SaaS environment
• Strong understanding of SaaS business metrics and models
• Remote work capability (EST/CST preferred)