Client Success Specialist

Job Summary

A company is looking for a Client Success Specialist to support clients in their Debt Management Program.

Key Responsibilities

• Provide support via phone to clients on the Debt Management Program
• Manage client accounts, including proposals, payments, and creditor communications
• Proactively review client accounts to identify and resolve issues while ensuring compliance with regulations

Required Qualifications

• 2-3 years of customer service experience, preferably in a call center
• Associate's degree preferred; Bachelor's degree may substitute for experience
• Professionalism in supporting clients through sensitive financial situations
• Tech-savvy with experience in Windows-based systems and CRM tools
• Bilingual (English/Spanish) is a plus