Client Success Specialist

Job Summary

A company is looking for a Client Success Specialist to assist clients in recruiting participants for clinical trials.

Key Responsibilities

• Guide new clients through the onboarding process and ensure they understand the systems
• Monitor client projects to meet enrollment targets and address any roadblocks
• Build strong client relationships to encourage repeat business and referrals

Required Qualifications, Training, and Education

• Experience in client-focused roles with a strong emphasis on relationship-building
• Proven ability to proactively solve problems and manage multiple priorities
• Understanding of data privacy and compliance standards
• Flexibility to support clients in US time zones
• Experience in remote work environments is preferred