Client Success Specialist

Job Summary

A company is looking for a Client Success Specialist to support clients enrolled in their Debt Management Program.

Key Responsibilities

• Provide support via phone to clients in the Debt Management Program
• Manage client accounts, including proposals, payments, and creditor communications
• Proactively review and resolve client account issues while ensuring compliance with regulations

Required Qualifications

• 2-3 years of customer service experience, preferably in a call center
• Associate's degree preferred; Bachelor's degree may substitute for experience
• Strong professionalism when dealing with sensitive financial situations
• Comfort with numbers and basic financial calculations
• Bilingual (English/Spanish) is a plus