Client Success Specialist

Job Summary

A company is looking for a Client Success Specialist- AI.

Key Responsibilities

• Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities
• Own issue root cause identification and resolution, coordinating between feature enhancements, system bugs, and user education
• Coach commercial teams on the configuration and functionality of Liquid AI and support key client meetings and demos

Required Qualifications

• Familiarity with tools like Unify+, model/report building, and ideally Emiri
• 5+ years of experience in client support for data analytics and reporting
• Background in product or client support, operations, or troubleshooting technical issues focused on data-driven AI tools
• Experience using tools like Jira, Confluence, or similar issue tracking systems
• Familiarity with AI systems, natural language processing tools, or machine learning products