Client Success Specialist

Job Summary

To support client recruitment for clinical trials, the fully remote Client Success Specialist will guide onboarding, proactively monitor enrollment projects, and build strong client relationships while ensuring quality and compliance.

Key responsibilities

• Guide new clients through the onboarding process and ensure they understand how to use the systems effectively
• Proactively monitor client projects, develop strategies to meet enrollment targets, and address any roadblocks
• Build strong client relationships by delivering exceptional service that encourages repeat business and referrals

Required qualifications

• Experience in client onboarding and support in a remote setting
• Strong analytical skills to review data and conduct root cause analyses
• Proven ability to build relationships and trust with clients
• Understanding of data privacy regulations and compliance standards
• Ability to manage multiple priorities effectively in a fast-paced environment