Client Success Specialist

Job Summary

Supporting the daily operations of the Client Success team, the full-time Client Success Support Specialist will manage client communications, update account information in Salesforce, and assist with software trials and demos in a remote work environment.

Key responsibilities

• Update and manage client data across internal systems, including Salesforce and the Partner Site
• Administer trials and provide information regarding FTG products and services, including follow-up and usage reports
• Assist with various assignments related to annual rating reports, Star Rating announcements, and special projects

Required qualifications

• Minimum of 3 years of experience in a client support or administrative role
• Extremely organized with strong attention to detail and the ability to multitask
• Proficient in MS Office/Excel; Salesforce experience is a plus
• Strong interpersonal skills and ability to work independently
• Demonstrated commitment to personal and professional development