Client Success Specialist

Job Summary

To support a growing team, the full-time Client Success Support Specialist will onboard and assist clients in utilizing civic tools and data while managing support requests and maintaining client relationships in a remote environment.

Key responsibilities

• Manage the client lifecycle from onboarding through offboarding, ensuring tailored support and engagement
• Resolve support tickets promptly and accurately, providing a high-quality experience for clients and end users
• Track product utilization and conduct proactive outreach to enhance client value and satisfaction

Required qualifications

• Experience in customer service with a focus on client advocacy
• Familiarity with political organizations and election cycles
• Ability to work collaboratively in a problem-solving environment
• Commitment to leveraging technology and data for civic engagement
• Proficiency in using software tools such as HubSpot, Asana, and HelpScout