Client Success Specialist
Job Summary
Supporting Track & Field and Cross Country software partnerships, the full-time remote Client Success Specialist will manage relationships with timers, meet directors, and associations, ensuring a smooth event experience through technical support and collaboration.
Key responsibilities
- Assist in managing relationships with key partners, including timers and meet directors
- Support meet setup and registration workflows using MileSplit and DirectAthletics software
- Monitor and resolve partner support tickets while collaborating with the Stats team to ensure data accuracy
Required qualifications
- Familiarity with Track & Field and/or Cross Country workflows
- 1-2 years of experience in operations, support, customer service, or event coordination
- Strong organizational skills and ability to manage multiple tasks
- Tech-savvy and comfortable learning web-based software tools
- Detail-oriented and reliable with consistent follow-through
Complete Job Description
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