Client Success Team Lead

Job Summary

A company is looking for a Client Success Team Lead to oversee a team of Client Success Managers and manage client relationships.

Key Responsibilities

• Provide leadership and direction to the Client Success Managers, ensuring alignment with business strategies
• Accountable for client retention and fostering long-term partnerships within the team's portfolio
• Act as the voice of the customer, sharing insights to drive service innovation and client success strategies

Required Qualifications

• Proven experience in managing clients within the corporate travel or professional services industry
• Previous experience in coaching, leading, or managing a team
• Commercially focused with the ability to drive revenue growth and client contribution targets
• Strong strategic thinking skills with the ability to balance leadership and client engagement
• Deep understanding of the TMC landscape and corporate travel trends