Client Success Team Lead

Job Summary

A company is looking for a Team Lead, Client Success Manager - Emerging Markets.

Key Responsibilities

• Lead and develop a team of 2-3 Client Success Managers through coaching and performance feedback
• Manage a high-volume portfolio of emerging customers, focusing on retention, adoption, and expansion
• Design and improve scalable engagement programs and maintain ChurnZero playbooks for customer interactions

Required Qualifications

• 2+ years of experience in Client Success, Account Management, or a related customer-facing role
• Experience managing a high-volume customer portfolio with a focus on retention and expansion
• Demonstrated experience in coaching or leading others in customer-facing roles
• Hands-on experience with customer success platforms, CRM tools, and automation workflows
• Strong analytical skills with experience using health scores and customer behavior data