Client Success Technical Manager

Job Summary

A company is looking for a Client Success Technical Manager to oversee client accounts and provide technical support.

Key Responsibilities

• Act as the primary contact for clients regarding technical support, platform usage, and troubleshooting
• Manage client requests, including incident resolution, platform configuration, and data exports
• Provide onboarding, training, and ongoing support to maximize client engagement with the platform

Required Qualifications

• Experience in customer support, preferably in a SaaS environment
• Proficient in troubleshooting technical issues
• Fluent in English; Spanish is a plus
• Tech-savvy with a focus on client experience
• Valid driver's license for occasional on-site support