Client Success Technical Manager

Job Summary

A company is looking for a Client Success Technical Manager to oversee client accounts and provide technical support.

Key Responsibilities

• Act as the primary contact for clients regarding technical support and platform troubleshooting
• Manage daily client requests, including incident resolution and platform configuration
• Provide onboarding, training, and ongoing support to enhance client experience

Required Qualifications

• Experience in customer support, preferably in a SaaS environment
• Proficient in troubleshooting technical issues with a hands-on approach
• Fluent in English and French; Spanish is a plus
• Valid driver's license for occasional on-site support
• Bonus: knowledge of networks, ticketing platforms, or event technology