Client Success Technical Manager

Job Summary

A company is looking for a Client Success Technical Manager to oversee client accounts and provide technical support.

Key Responsibilities

• Act as the primary contact for clients regarding technical support and platform usage
• Manage client requests, including incident resolution and platform configuration
• Provide onboarding and ongoing training to maximize client satisfaction

Required Qualifications

• Experience in customer support, preferably in a SaaS environment
• Proficient in troubleshooting technical issues
• Fluent in English; Spanish is a plus
• Valid driver's license for occasional on-site support
• Bonus: Knowledge of networks, ticketing platforms, or event technology