Client Success Technical Manager

Job Summary

A company is looking for a Client Success Technical Manager to oversee client accounts and ensure optimal use of their platform.

Key Responsibilities

• Provide technical support and troubleshoot issues for clients
• Manage client requests, including incident resolution and platform configuration
• Deliver onboarding, training, and ongoing support to enhance client experience

Required Qualifications

• Experience in customer support, preferably in a SaaS environment
• Proficient in troubleshooting technical issues
• Fluent in English and Portuguese; Spanish is a plus
• Valid driver's license for occasional on-site support
• Knowledge of networks or event technology is a bonus