Client Success VP

Job Summary

Leading a team of high-performing Client Success Managers, the full-time VP of Client Success will manage client relationships, oversee operational excellence, and drive service expansion initiatives in a remote environment.

Key responsibilities

• Build and lead a team of Client Success Managers while ensuring effective resource allocation across client portfolios
• Manage client health assessments and cultivate strong relationships to align services with client objectives
• Collaborate with executive leadership to evaluate and improve client relationship management strategies and operational processes

Required qualifications

• 10+ years of experience in Account Management, Client Success Management, or a related field
• Bachelor's degree or equivalent experience
• Proven track record of managing large client portfolios and leading teams of 15-20 members
• Advanced proficiency in Office 365 and client success platforms such as Gainsight or ChurnZero
• Experience with strategic portfolio management and driving enterprise-wide transformation initiatives