Client Support Advocate

Job Summary

A company is looking for a Client Support Advocate focused on Health Information Management and Insurance Support.

Key Responsibilities

• Serve as a subject matter expert in HIM and insurance-related workflows within EHR applications
• Provide advanced application support and troubleshoot escalated client issues independently
• Collaborate with internal departments to resolve cross-functional issues and improve service processes

Required Qualifications

• College degree preferred or equivalent work experience
• 3+ years of experience in customer service or support, preferably within healthcare technology
• Working knowledge of HIM and insurance applications strongly preferred
• Familiarity with hospital or clinic workflows and billing processes
• Proficiency in Microsoft Office (Word, Excel, Outlook)