Client Support Advocate

Job Summary

A company is looking for a Client Support Advocate to provide support to students and clients through various communication channels.

Key Responsibilities

• Process orders and enrollments through the Admissions Portal and handle inbound and outbound support calls
• Resolve student and client issues related to shipments, payments, and exam inquiries
• Cross-train on different job functions within the department to maintain service levels

Required Qualifications

• High School completion required
• Comfortable using MS Office, Oracle, and AS400/JDE
• Passionate advocate of education and a self-starter
• Able to work effectively within a team and drive issues to closure
• Willingness to use the Five9 platform for inbound calls