Client Support Advocate

Job Summary

Providing exceptional service to students and clients, the part-time Client Support Advocate will manage inbound and outbound communication via phone, chat, and email, ensuring efficient order processing and problem resolution in a virtual environment.

Key responsibilities:

• Process orders and enrollments through various platforms while verifying enrollments and manually intervening when necessary
• Handle inbound and outbound calls and communications related to student and client support, resolving issues regarding shipments, payments, and inquiries
• Collaborate with the Client Success Team and cross-train on departmental functions to maintain service levels during staffing changes

Required qualifications:

• High School Completion required
• Proficiency with MS Office, Oracle, and AS400/JDE systems
• Passionate advocate for education with a self-starter attitude
• Ability to multi-task and work efficiently in a team environment
• Strong active listening skills and a friendly, engaging phone presence