Client Support Agent

Job Summary

Working remotely in a full-time capacity, the Client Support Agent will assist customers with account inquiries, technical issues, and fraud concerns while delivering exceptional client experiences and adhering to compliance requirements.

Key responsibilities:

• Respond to inbound customer inquiries via phone, email, and chat with professionalism and efficiency
• Resolve issues related to accounts, transactions, and digital banking while identifying and escalating potential fraud or compliance issues
• Maintain up-to-date knowledge of bank products and services, contributing to continuous improvement and team development

Required qualifications:

• 3 years of experience in a customer service role
• Experience in banking, fintech, or another regulated environment
• Strong technical skills with the ability to learn and navigate multiple systems
• Familiarity with digital banking platforms and basic cybersecurity best practices
• A quiet, dedicated home office space with a reliable high-speed internet connection