Client Support Analyst

Job Summary

Engaging with clients to provide exceptional support, the full-time Client Support Analyst will troubleshoot and resolve customer issues while maintaining strong relationships and ensuring high standards of service in a remote environment.

Key responsibilities

• Respond to client inquiries through various channels, including support portal, email, and phone
• Identify, evaluate, and diagnose basic technical issues related to the company's software solutions
• Document client communications and issue resolutions within the ticketing system while contributing to knowledge base improvements

Required qualifications

• 1+ year of experience in technical support or a client-facing role within a technology environment
• Strong understanding of Linux, SQL, and basic scripting in Python or Perl
• Experience using support ticketing platforms such as Salesforce, Zendesk, or Jira
• Ability to manage multiple client issues simultaneously in a fast-paced environment
• Excellent written communication skills for documenting case history and technical findings