Client Support Analyst

Job Summary

A company is looking for a Client Support Center Analyst.

Key Responsibilities

• Develop deep expertise of the platform to help customers troubleshoot and navigate workflows via phone, chat, or case
• Diagnose complex software issues and provide clear direction to resolve client inquiries
• Provide timely resolution, tracking, and response to all client support tickets via Salesforce

Required Qualifications

• High school diploma or GED required
• 3-4 years of professional business experience
• Exceptional customer service skills and ability to manage client expectations