Client Support Analyst

Job Summary

A company is looking for a Client Support Analyst to provide high-level support to end users in a dynamic environment.

Key Responsibilities:

• Provide expert troubleshooting and support for the athenaOne application via phone and email
• Collaborate with cross-functional teams to enhance service quality and manage multiple communication channels
• Utilize Salesforce CRM to track client inquiries and manage case queues effectively

Required Qualifications:

• High school diploma or GED
• 3-4 years of professional business experience
• Exceptional customer service skills and ability to manage client expectations
• Experience with hardware and software troubleshooting
• Proven ability to teach and explain solutions effectively to clients