Client Support Analyst

Job Summary

To support a growing client base, the full-time Client Support Analyst will manage client communications, oversee onboarding processes, and enhance departmental procedures in a remote environment.

Key responsibilities

• Serve as the primary point of contact for client requests, process updates, and troubleshooting
• Coordinate and manage end-to-end client onboarding processes while monitoring client support inquiries
• Develop scalable processes and templates to improve efficiency and support team growth

Required qualifications

• Bachelor's degree
• 3+ years of experience in a client-facing role within mortgage servicing or financial technology
• Proficiency with Google Suite, Looker, SQL, and FNMA Loan Quality Connect
• Experience managing high-touch relationships with clients and stakeholders
• Familiarity with project management tools such as Jira