Client Support Analyst

Job Summary

To support a growing client base, the part-time Client Support Analyst will serve as the first point of contact for end user inquiries, investigating technical and workflow issues while communicating effectively with stakeholders in a remote environment.

Key responsibilities

• Provide timely and effective support for end user inquiries via email and chat
• Troubleshoot and resolve technical issues, escalating complex problems as necessary
• Own client issues from intake through resolution, ensuring proactive communication throughout the ticket lifecycle

Required qualifications

• 3-5 years of experience in technical support or client service roles, preferably in healthcare technology or SaaS
• Strong experience in technical troubleshooting and problem-solving, as well as clinical documentation improvement or healthcare information systems
• Experience with ticketing systems such as Jira or Zendesk
• Excellent written communication skills, capable of explaining technical concepts to non-technical users
• Proven ability to independently troubleshoot ambiguous technical problems and manage multiple client issues simultaneously