Client Support Analyst

Job Summary

Providing essential support to healthcare organizations, the full-time remote Client Support Analyst will assist customers by troubleshooting product and workflow-related inquiries, managing support requests, and collaborating with internal teams to enhance the customer experience.

Key responsibilities

• Develop expertise in products and workflows to effectively assist customers
• Respond to customer inquiries through phone calls and support cases while documenting and managing requests
• Diagnose issues and provide guidance, collaborating with internal teams for resolution

Required qualifications

• High school diploma, GED, or equivalent experience
• 3-4 years of professional experience in a customer-facing support or operations environment
• Experience managing customer inquiries and resolving issues professionally
• Proficiency in using computer systems and business applications
• Demonstrated commitment to delivering a high-quality customer experience