Client Support Analyst
Job Summary
To support a growing team, the full-time Client Support Analyst 2 will provide remote technical support for software and hardware issues, assist customers with inquiries, and manage escalated cases while participating in an after-hours on-call rotation.
Key responsibilities
- Handle basic software, hardware, and product functionality support issues via e-mail and phone
- Investigate and answer client inquiries, applying knowledge of applications and system requirements
- Manage escalated issues from the CSA 1 support tier and triage to the CSA 3 support tier as needed
Required qualifications
- Post-Secondary Degree or Diploma in Computer Science, Programming, or related field, or equivalent experience
- Strong time management skills with the ability to prioritize competing projects
- Commitment to delivering high-quality customer and technical support
- Ability to explain technical concepts to non-technical audiences
- Proficiency in English, both verbal and written
Complete Job Description
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