Client Support Associate

Job Summary

A company is looking for a Client Support Associate, AMS.

Key Responsibilities

• Handle customer service inquiries via telephone, email, and case management ticketing system
• Collaborate with other departments to resolve customer issues
• Troubleshoot the AMS system for clients as needed and advocate for customer improvements

Required Qualifications

• Bachelor's degree in a technical field or equivalent experience
• 1-3+ years of relevant experience in SaaS solution support
• Ability to analyze and explain complicated data to clients
• Understanding of technology such as MS SQL, HTML, JavaScript, and CSS