Client Support Associate

Job Summary

A company is looking for a Client Support Associate - L1 to provide front line assistance to clients by troubleshooting issues and ensuring efficient resolutions.

Key Responsibilities

• Investigate, diagnose, and resolve product bugs and technical issues reported by clients
• Prioritize issues based on stakeholder impact and document communication protocols
• Collaborate with technical teams and stakeholders to enhance bug management processes

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field (preferred)
• Experience in providing technical support for healthcare technology products or software applications
• Ability to thrive in a fast-paced environment and manage multiple support cases simultaneously
• Familiarity with ticketing and support systems for incident tracking and reporting (e.g., JIRA, Zendesk)