Client Support Associate

Job Summary

A company is looking for a Client Support Tier 1 - Sr Associate I.

Key Responsibilities

• Receive inbound calls from clients and resolve their issues efficiently
• Provide excellent client experiences through active listening and effective navigation of systems
• Utilize customer relationship management systems to maintain accurate client records

Required Qualifications

• 1+ years of experience in a call center or customer service environment
• High school diploma or equivalent
• Experience in a customer-facing call center environment, preferably with merchants or financial institutions
• Proven experience using customer service software and CRM systems
• Must possess valid and unrestricted U.S. work authorization