Client Support Associate

Job Summary

A company is looking for a Client Support Tier 1 - Sr Associate I.

Key Responsibilities

• Receive inbound calls from clients to resolve issues efficiently
• Provide excellent client experience through active listening and effective problem-solving
• Navigate multiple systems to access account details and verify client information

Required Qualifications

• 1+ years of experience in a call center or customer service environment
• High school diploma or equivalent
• Previous remote customer service experience is a plus
• Stable job tenure of one year or more in each position
• Experience using customer service software and CRM systems