Client Support Associate

Job Summary

A company is looking for a Client Support Tier 1 - Sr Associate I.

Key Responsibilities

• Receive inbound calls from clients, efficiently resolving their issues
• Provide a great client experience through active listening and effective communication
• Utilize the customer relationship management system to maintain accurate client records

Required Qualifications

• 1+ years of experience in a call center or customer service environment
• High school diploma or equivalent
• Previous remote customer service experience is a plus
• Stable job tenure of one year or more in each position is preferred
• Experience using customer service software and CRM systems