Client Support Associate

Job Summary

A company is looking for a Client Support Tier 1 - Sr Associate I.

Key Responsibilities

• Receive inbound calls from clients to resolve issues efficiently
• Provide excellent client experience through active listening and effective navigation of systems
• Utilize customer relationship management systems to maintain accurate client records

Required Qualifications

• 1+ years of experience in a call center or customer service environment
• High school diploma or equivalent
• Previous remote customer service experience is preferred
• Stable job tenure of one year or more in each position is desirable
• Experience with customer service software and CRM systems is beneficial