Client Support Associate

Job Summary

A company is looking for a Client Support Associate (Remote).

Key Responsibilities

• Provide client support by responding to inbound requests via email, phone, and chat while troubleshooting issues related to billing, plan setup, and platform usage
• Assist in creating and updating self-serve content such as help center articles and training videos
• Gather and escalate feedback on bugs and recurring practice needs to improve the client experience

Required Qualifications

• 2-5 years of experience in a SaaS customer support role
• Familiarity with support tools like Zendesk, Intercom, Loom, or Notion
• Highly organized and responsive, capable of managing multiple cases simultaneously
• Enthusiasm for helping others succeed and personal growth
• Experience or curiosity about working in a fast-paced startup environment