Client Support Associate

Job Summary

A company is looking for a Client Support Associate to provide assistance and support to legal clients and platform users.

Key Responsibilities:

• Provide professional support to customers through various channels and troubleshoot software-related issues
• Create, track, and manage support tickets, ensuring timely follow-up and resolution
• Participate in team meetings to discuss trends and collect feedback for continuous improvement

Required Qualifications:

• Bachelor's degree or equivalent experience
• Work experience in help desk, customer support, or user experience
• Experience with support software such as Freshdesk or Zendesk
• Experience in legal tech or support for software/platform users is a plus
• Availability to work some weekends as part of the full-time schedule