Client Support Associate

Job Summary

Providing exceptional client support, the part-time Associate, Premier Support will assist clients via chat, email, and calls with system navigation and task execution while also managing account requests in a remote setting.

Key responsibilities

• Assist clients with login issues, system navigation, and specific task execution through chat, email, and calls
• Train clients on system functionalities, including running searches and exports
• Fulfill account management requests, such as account creations and project access

Required qualifications

• Bachelor's degree or higher in any discipline
• At least 2-3 years of experience in customer service, tech support, legal, government, financial, or hospitality roles
• B2 level proficiency or higher in English
• Proficiency in Windows and Mac operating systems, as well as Microsoft 365 applications
• Strong digital literacy and ability to communicate information effectively through various mediums