Client Support Associate
Job Summary
To support a growing veterinary practice, the full-time remote Client Support Associate will manage client inquiries, troubleshoot issues, and contribute to resource development while collaborating with cross-functional teams.
Key responsibilities
- Respond to inbound requests via email, phone, and chat, ensuring clients feel supported and heard
- Create and update self-serve content, including help center articles and training materials
- Provide feedback on client needs and escalate issues to relevant teams for resolution
Required qualifications
- 2-5 years in a SaaS customer support role
- Experience with support tools such as Zendesk
- Strong organizational skills and ability to manage multiple cases simultaneously
- Enthusiasm for helping clients succeed and a desire for personal growth
- Startup experience or a strong interest in working in a fast-paced environment
Complete Job Description
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