Client Support Coordinator

Job Summary

A company is looking for a Client Support Coordinator.

Key Responsibilities

• Support client inquiries through multiple channels including cards, email, chat, phone, and messaging
• Conduct targeted outreach to resolve client issues and restore confidence in the brand
• Provide real-time support via Slack to internal teams and assist in improving client experience

Required Qualifications

• 3+ years of experience in a senior customer support role
• Experience navigating and solving complex client issues across various communication channels
• Availability to work non-standard business hours, including evenings and weekends
• Proven track record of meeting or exceeding performance standards
• Experience providing real-time support to teams and assessing decisions independently