Client Support Engineer

Job Summary

Serving as the primary support contact for partner financial institutions, the full-time Client Support Engineer will diagnose, troubleshoot, and resolve operational and technical issues across a payments platform in a remote capacity.

Key responsibilities

• Act as the first point of contact for partner banks, investigating and resolving support requests related to API behavior and payment processing
• Monitor support queues, triage incidents, and conduct root cause analysis to drive operational exceptions to resolution
• Create and maintain support documentation while collaborating with cross-functional teams to improve support operations and processes

Required qualifications

• 3+ years of experience in a client-facing Support Engineering or Technical Support role
• Experience supporting customers in fintech, payments, or banking industries
• Strong troubleshooting skills and experience working directly with APIs
• Familiarity with monitoring platforms such as Grafana or Datadog
• Working knowledge of Linux command line and networking fundamentals