Client Support Group Lead - Business Student

Location: Remote
Compensation: Salary
Staff Reviewed: Tue, Jul 09, 2024
This job expires in: 26 days

Job Summary

A company is looking for a Client Support Group Lead - Business & Student.

Key Responsibilities:
  • Create an environment that fosters trust, open communication, and cohesive team effort
  • Hire, coach, and develop a team of offshore contractors providing support
  • Field escalated questions across various channels and achieve best-in-class response time

Required Qualifications:
  • Bachelor's Degree or higher
  • 6+ years' experience in customer success, account management, or client support
  • Technical proficiency, communication, and organizational skills
  • Strong analytical capabilities for reviewing support metrics and managing a team
  • Desire to coach, mentor, and retain talent

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