Client Support Manager

Job Summary

A company is looking for a Manager, Client Support.

Key Responsibilities:

• Lead and manage the Client Support team, setting performance expectations and facilitating professional development
• Oversee team performance across inventory reconciliation and documentation workflows, ensuring adherence to KPI standards
• Drive process improvements and manage escalations related to non-routine issues and workflow barriers

Required Qualifications:

• High School Diploma or GED required; Associate's or Bachelor's Degree in Business or Healthcare Administration preferred
• 3-5 years of experience in healthcare operations or revenue cycle management required
• 2+ years of people-leadership experience, including direct management of staff
• Strong understanding of reconciliation workflows and medical documentation operations
• Demonstrated ability to manage team performance and drive accountability