Client Support Manager

Job Summary

A company is looking for a Client Support Specialist Manager to lead their team of Client Support Specialists and Team Leads.

Key Responsibilities

• Oversee and manage a group of Client Support Specialists Leaders
• Collaborate across teams to ensure performance targets and annual goals are met
• Recruit, train, and mentor a team of Client Support Specialists

Required Qualifications

• Proven experience in contact center management, preferably 3+ years in a leadership capacity
• Strong leadership and team management skills
• Proficiency in contact center software and CRM systems
• Data-driven decision-making abilities
• Flexibility to work in a fast-paced and evolving environment