Client Support Manager

Job Summary

A company is looking for a Client Support Manager to oversee the Client Support team and enhance client experiences.

Key Responsibilities

• Manage and develop a team of Client Support Specialists, ensuring high performance and effective coaching
• Oversee daily operations of the Support department and handle escalated client issues
• Identify opportunities for process improvements and implement AI-driven automation to enhance support efficiency

Required Qualifications

• 3+ years of experience managing a support or client success team
• Experience with technical SaaS products and collaboration with Product and Engineering teams
• Proven ability to build scalable, data-driven support processes
• Familiarity with automation tools and knowledge management systems
• Ability to work autonomously in a remote environment