Client Support Manager

Job Summary

A company is looking for a Client Support Manager to lead a team delivering technical and customer support to clients.

Key Responsibilities

• Oversee daily operations and performance of the Client Support team
• Manage workforce planning, including staffing and scheduling strategies
• Drive customer success outcomes and improve client relationships through collaboration

Required Qualifications

• 5+ years of experience in technical support and/or customer service
• Experience supervising or managing staff is preferred
• Familiarity with mortgage lending practices and compliance is strongly preferred
• Relevant certifications (e.g., HDI, ITIL, Salesforce Service Cloud) are a plus
• Highly organized and self-motivated