Client Support Manager

Job Summary

Supporting users in Turkish, the full-time Client Support Manager will resolve issues during lessons, assist with translations, and manage non-assisted support in a remote environment.

Key responsibilities

• Resolve user issues in Turkish via chat or calls during lessons
• Assist with translations of instructions and client response templates into Turkish
• Manage non-assisted support through chatbots

Required qualifications

• Advanced knowledge of Turkish (C2 level)
• Proficient in English (at least B2 level)
• Experience working in a language school is preferred
• Strong PC user skills
• Ability to handle large amounts of information and multi-task effectively