Client Support Manager

Job Summary

Ensuring a seamless training experience for clients, the full-time remote Client Support Manager will manage logistics for public and in-house training sessions, oversee participant communications, and maintain accurate data management across various platforms.

Key responsibilities

• Manage external-facing communications, addressing participant inquiries and issues related to training logistics
• Oversee the creation and management of training courses in the registration system and process financial requests
• Support in-house training logistics, ensuring all necessary preparations and accommodations are met for trainers and participants

Required qualifications

• Demonstrated track record of advancing racial and gender equity
• Strong interpersonal and relational skills with a focus on empathy and problem-solving
• Ability to drive work with attention to detail, managing multiple priorities effectively
• Proven problem-solving skills and rigorous thinking to address challenges and identify solutions
• Experience with data management and technology systems, including databases and web-based platforms