Client Support Representative

Job Summary

A company is looking for a Client Support Representative (Product Support Representative I) to provide application support for their software products.

Key Responsibilities

• Analyze and resolve client issues using department guidelines
• Interact with clients to address inquiries and provide information about products and services
• Troubleshoot software issues and escalate as necessary to ensure resolution

Required Qualifications

• High School Diploma or equivalent GED
• 0-2 years of experience in a client service or technical support role
• Familiarity with Revenue Cycle Management (RCM) processes preferred
• Experience using Microsoft Office and common enterprise software solutions
• May have a degree or equivalent experience