Client Support Representative

Job Summary

A company is looking for a Client Support Representative II to manage customer service requests and support the sales team.

Key Responsibilities

• Ensure customer service level agreements are met and assist in customer retention
• Handle service requests and provide support regarding the claims process
• Facilitate clear communication between teams and assist customers with service submissions

Required Qualifications

• General understanding of homeowners contents claims process
• Familiarity with Microsoft Suite (Word, Excel, PDF, etc.)
• Ability to thrive in a fast-paced environment and multitask
• Proficiency in navigating various online platforms
• Willingness to learn new skills and adapt to changing responsibilities