Client Support Representative

Job Summary

A company is looking for a Client Support Representative, Benefits.

Key Responsibilities

• Serve as a primary point of contact for inbound client calls and inquiries related to benefits
• Research and resolve client issues related to benefits portal configuration and ACA processing
• Deliver training to team members and clients on benefits functionality and Salesforce workflows

Required Qualifications

• Experience in human resources, employee benefits, or a customer service call center environment
• Demonstrated ability to work directly with clients and internal teams to resolve issues
• Experience providing training for clients or teams
• Proficiency in Microsoft Office Suite
• Familiarity with ACA compliance and IRS notices related to ACA is a plus