Client Support Representative

Job Summary

A company is looking for a Client Support Representative (Remote, US).

Key Responsibilities

• Provide timely and empathetic support to clients, resolving inquiries and technical issues
• Maintain accurate documentation and educate clients on system features and self-service tools
• Collaborate with internal teams to address complex client needs and contribute to knowledge bases

Required Qualifications

• 1+ year of customer service or support experience (preferred)
• Familiarity with CRM systems and ticketing platforms
• Willingness to obtain role-relevant certifications, including FPC
• Experience supporting clients in a fast-paced, technology-driven environment
• 3+ relevant certifications preferred